Summary notes of consultation Webinar 16th September 2021
By liz | Sep 22nd 2021, 2:08pm

Our webinar was attended by 51 people on 16th September, thank you to everyone who was able to attend.


We have uploaded a video of the presentation held that evening to the front page of our website. We have also updated our FAQ.  


Further information or support is available by contacting the Council’s customer service centre 0345 155 1004 , or emailing us at [email protected] 


Hamlin Lane parking 


During the webinar, the issue of Hamlin Lane parking was raised a number of times; people expressed concern about non-residents parking during the daytime. Even though it was not directly relevant to our consultation proposals, we recognise that this issue needs to be looked at in parallel with other proposals. Decisions on the priority of resident parking schemes will be made at the January Exeter Highways and Traffic Order Committee meeting. Further detail can be found here 


University student cars  

University of Exeter students bringing multiple cars to the area was another issue raised. We have updated our FAQ section on parking permits, a hyperlink can be found here.   PlaceBuilder | Proposals



We have been asked about communications as some people reported friends or family being unaware of the consultation. For this exercise we decided not to hold a letter drop due the size of the area. Instead we held an extensive online and offline information campaign.  


Online promotion:

  • We have emailed 200+ people who registered with us during the first consultation held in November/ December last year, as well as a large number of additional stakeholders.
  • We have issued paid Instagram and Facebook adverts covering the whole area, which were live for one week. We may repeat with a second social media posting during the last week of the consultation.
  • The press release issued on 7th September was picked up by various newspapers, including a double page spread (and front-page news) in the Exeter Express and Echo last week.


Offline promotion:

  • To reach people who are not on social media, we wrote to 120+ businesses (together with a flyer and poster), and churches, schools, clubs and community associations based in and around the area.
  • We also contacted Exeter’s Wellbeing officers and Living Options, an organisation representing disabled people.
  • We will be attaching laminated posters to lampposts in the area this week, to help us reach those people who have not been made aware of the consultation through our other channels. 


Location of traffic filter points 

Some people requested that locations of traffic filters be moved to different locations. We clarified that the proposed locations are purely indicative, and we welcome feedback regarding adjustments which may help the proposals better meet the needs of residents.


Impacts on driving times 

As a result, we anticipate that some people may switch to walking or cycling for short journeys, due to it becoming quicker to walk or cycle than to drive.  This is borne out by evidence from similar schemes elsewhere in the UK, where traffic volumes have typically reduced by 10-15%. We understand that walking or cycling is not feasible for everyone at all times, but the traffic evaporation should mean that people who continue to drive will experience lighter traffic volumes


Emergency response times 

This is often addressed as an issue, but there is little evidence that physical modal filters increase response times.  A research paper by Professor Rachel Aldred was published last year confirming this, The Impact of Introducing a Low Traffic Neighbourhood on Fire Service Emergency Response Times, in Waltham Forest London | Published in Findings (


Traffic filtered streets create quieter streets which may reduce response times in places. Changes to highway infrastructure are logged onto a network linked to all the traffic apps, so route info will be up to date and vehicles appropriately redirected.  


Crime rates 

We have consulted with the Devon and Cornwall Police, and are awaiting their response to the consultation proposal. In London areas where similar schemes have been implemented, crime rates have reduced by as much at 10%, with even greater reductions in relation to violent offences. However, bicycle theft has gone up in some areas, possibly as a result of increased rates of cycle ownership. The Impact of Introducing a Low Traffic Neighbourhood on Street Crime, in Waltham Forest, London | Published in Findings (


Pinhoe Road, and Heavitree Road congestion 

If future road works take place on main roads any works to the highway have to be booked in advance and appropriate mitigation put in place, for example traffic light/ stop go systems. In the event of unanticipated disruption, the council have the option to temporarily suspend restrictions in the Heavitree area, if residents experience substantial negative effects. 


Overall feedback

We received supportive feedback from a number of individuals who praised the council’s forward looking approach to tackling local traffic problems and our attempts to create infrastructure that offers benefits to a greater range of users and we welcome those comments. We also received feedback from people who expressed concern about how some of the proposals would affect them, and therefore we need to balance out everyone’s view carefully before agreeing on the next steps.


The webinar finished at 7:15pm and our FAQ page has been updated. 


Our team found the conversation constructive, and will take on board feedback before we develop any proposal in further detail.  

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Launch of Consultation Phase 2
By Chris | Sep 8th 2021, 3:55pm

A second round of consultation has been launched on changes to streets in the Heavitree and Whipton areas of Exeter.

More than 570 people took part in the initial consultation last year. This raised a number of key issues including the need for priority to be given to walking and cycling and to reduce the impact of vehicle traffic on a number of residential roads, including Ladysmith Road, Hamlin Lane, Sweetbrier Lane and Thornpark Rise. There were also calls for measures to improve safety on the roundabout at Sweetbrier Lane and Whipton Lane, as well as requests for electric vehicle charging points.

In response to this feedback, several interventions have been identified to reduce traffic levels and carbon emissions, and to encourage active travel.

A number of “modal filters” are proposed to prevent through traffic but allowing a mixture of either buses, cyclists and pedestrians to pass through. These measures intend to create quieter, safer residential roads across the Heavitree and Whipton areas, to create better places for people, and enable more people to choose walking and cycling for shorter journeys.

The consultation will also aim to establish where there is demand for electric vehicle charging facilities.

The consultation will continue until Thursday 7 October. If you wish to speak to members of the project team, an online consultation webinar will be held on Thursday 16 September from 5:30pm-7pm. The webinar will include a short presentation of the proposals, followed by a question and answer session. To register for this webinar, please email [email protected] so that you can be sent a link to join the webinar, which will be hosted on Microsoft Teams.

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Consultation update
By jozsi | Mar 4th 2021, 12:44pm
We are writing to update you on the outcomes of the first phase of the Local Streets consultation that was undertaken in December 2020.

Thank you for the feedback that you have provided! We have summarised the findings in this leaflet.

This leaflet provides you with an overview of the responses received, the responses relating to the Chard Road Filter, as well as a map highlighting the key issues that have emerged from the consultation. We also provide an outline of the next steps which we believe will improve your local streets.

Consultation Update June 2021

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